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Pay the Friendly Way: United Airlines Ties Executive Compensation to Customer Satisfaction

Compensation Today

While they have done much to repair the damage, a recent development highlights how this is not only affecting their external customer satisfaction policies but their internal compensation policies as well. You’d have to live under a rock to be unaware of United Airlines’ recent PR challenges.

We’re Training Our Managers Wrong

Compensation Today

Having recently put together PayScale’s 2017 Compensation Best Practices Report , I learned some alarming stats that tell a pretty tough story for our managers. At PayScale, our professional services team provides manager training. “I don’t know why, HR wouldn’t let me.”.

Diversity Considerations in Compensation: Part 2 – Workplace Currency, Manager Favoritism

Compensation Today

In our first diversity and compensation post , we covered how to identify and resolve inequities within your current compensation practices, as well as the pros and cons of a self-audit. A metric-driven, performance-based plan is a nice way of taking favoritism out of the mix.

Mission Transparency: Greater Sense of Job Meaning Reduces Turnover

Compensation Today

A new PayScale study asked employees if their workplace made the world a better place , those workers who responded “yes” had the highest median pay of all survey respondents, at $50,600, followed by those who said “very much so,”at $49,700.