Remove Call center hiring Remove Performance Management Remove Staffing Software
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Bersin: Why you need to treat your service pros like software engineers

HRExecutive

Employers are scrambling to hire nurses, drivers, food service staff and customer support representatives. I view this as a wake-up call for companies everywhere. Without a strong service organization and a sound set of practices to hire, care for and support service teams, your company will never grow.

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These CHROs say it’s time to ‘re-recruit’ your employees

HRExecutive

As companies continue to lose top talent during the Great Resignation , many are quickly trying to fill vacancies by pivoting their recruitment and hiring strategies—adding sign-on bonuses, emphasizing a commitment to flexibility, upping their investment in corporate social responsibility. Greg Till, Providence Health System.

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Recruiter Roundtable with Loxo CEO Matt Chambers and I!

The Tim Sackett Project

In this discussion, Loxo CEO, Matt Chambers, and I discuss trends in recruiting that is here to stay, and how modern recruiters will need to evolve to address these changes. Question 1: What do you see as the most impactful changes you’ve seen in the recruiting industry? All of this is driven by technology.

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Future-ready HR: The versatility of full-service PEO partnerships

Insperity

For example, a full-service PEO’s integrated HR systems work together so you don’t have to juggle multiple sources when you need to update information. With multiple vendors, performing even a simple HR task, such as updating an employee address, needs to be changed in multiple places, which is inefficient.

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How HR Can Create a Customer-Centric Culture

AIHR

Let’s make it practical through an example: “Susan is working in a call center. Her performance is measured by how many calls she closes in an hour. See the full interview below: Toolset: Giving employees the enabling tools to drive a customer-centric experience.

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Workforce Management: Everything You Need to Know

Zenefits

Workforce management (WFM) is the process of managing the organization’s human capital needs in the most effective and efficient manner. Interestingly, workforce management started as a way for call centers to improve efficiency, productivity, and consistency. Performance management. Recruiting.

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Employees Are Looking for More Continuous Feedback – Why Are You Not Giving It to Them?

Reviewsnap

While it was hard in the past, online employee review software is changing things up and making it easier than ever to provide your employees with the feedback they want. However, online employee review software is making it easier and less time consuming than ever before to provide this feedback to your employees.