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How to Retain Call Center Employees & Reduce Turnover

Empuls

However, amid all this unpredictability, there’s one trend that managers have come to recognize – the high turnover rate. According to Quality Assurance and Training Connection , call centers, on average, see an annual turnover rate ranging from 30% to 45%. High attrition rates have long plagued the call center industry.

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L&D: The Key to Success for Today’s SMBs

Extensis

Quick look: A whopping 96% of employees want the opportunity to enhance their skills, yet two-thirds of employers report confusion about how to create a proper learning and development program. 18% lower turnover rates in high-turnover organizations. 43% lower turnover rates in low-turnover organizations.

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Effective Strategies to Attract, Develop, and Retain Healthcare Talent

Sterling Check

In a survey conducted by Sterling’s Healthcare and Life Sciences , the top three priorities for HR leaders included increasing employee retention (68%), improving talent acquisition strategies (55%), and improving employee engagement (55%). 50% of companies implementing a formal onboarding strategy could see greater employee retention.

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How HR Can Create a Comprehensive Talent Strategy

Analytics in HR

There will always be a certain need for new talent, but with careful assessment and planning, this can be done much more strategically. Talent development and retention An Employee Benefits News study shows that the average cost of losing talent is 33% of a company’s annual revenue.

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What Is Talent Relationship Management? The Process in 7 Steps

Analytics in HR

The importance of talent relations management is more relevant now than ever. Manpower’s Global Talent Shortage survey showed that almost 4 in 5 employers globally report difficulty finding the skilled talent they need. The company saves on resources spent with losing talent and employing a replacement.

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Don’t Let the Skills Gap Swallow Your Organization

Degreed

Maybe I’m a little dramatic, but the skills gap is really rocking the talent development space lately — and it’s only getting worse. If you are in the human resources or talent management field l, it’s easy to get a little dramatic when it’s getting harder and harder for your company to find the right fit for empty roles.

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Employee Satisfaction and Retention: 7 Strategies for Boosting Retention

Terryberry

After the Pandemic and subsequent Great Resignation, we may have finally turned the curve on employee retention. Consequently, retention rates are also up - a poll from B2B Reviews found 70% of employees aren’t currently looking for a new job. And how can companies continue to improve employee retention and job satisfaction?