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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

In 2008 KM was alive and well at GM. GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls.

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Assessing Values in Online Technology Part 4

HR Examiner

Knowledge Management. Headhunter Group. Recruiting (Recruitment Marketing). Financial Wellness. Learning/ Performance. 1,001-5,000. Burning Glass. Recruiting (Workforce). Capacity (jane.ai). Cappfinity (formerly Capp and Co). Recruiting (Assessment). Full Spectrum. 1,001-5,000. Recruiting (Matching). Greenhouse. GRT Software.

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NY-Toronto Law Firm KM Summit 2008 in Boston

Knowledge Musings

Doug Cornelius asked me to participate in the NY-Toronto Law Firm KM Summit 2008, which for some reason was held in Boston this year. This is a group of lawyers (primarily) who are very interested in knowledge management in the legal profession. Does Enterprise 2.0 = Knowledge Management 2.0? Enterprise 2.0.

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A Surefire Way to Build Widespread Collaboration Across Your Organization

Conversation Matters

It increases collaboration by bringing together small groups of 4-6 employees, in ninety-minute coaching sessions that occur over several weeks. Fujitsu group in Japan is a good example. It began peer coaching in 2008. I have found Peer-Coaching to be the most effective answer. Pretty impressive! . . .

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Transparent Office: In-the-Flow and Above-the-Flow

Transparent Office

These wikis are typically replacing knowledge management systems (or creating knowledge management systems for the first time). That was one of the great (if depressing) learnings of the Knowledge Management movement. Above-the-flow wikis are used lightly (when at all) by large groups ofpeople.

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Evaluation in Healthcare Improvement

Conversation Matters

In this blog I provide an answer that I think is applicable to both healthcare improvement and knowledge management. Collective Sensemaking is a group process. But collective sense making is more complex than just team members reporting out their knowledge so that others in the group are aware of it.

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A Model Lessons Learned System – The US Army

Conversation Matters

I have detailed the progression of this system using the model I constructed for The Three Eras of Knowledge Management. Since the beginning of the Iraq war CALL has become a subset of the larger Army Combined Arms Center’s Battle Command Knowledge System located in Ft Leavenworth.