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7 Ways to Keep Call Center Employees Engaged

Achievers

A disengaged workforce can cripple your contact center’s ability to provide quality customer service and will ultimately raise recruiting and staffing costs which will impact your bottom line. Zero in on Staffing Balance. These staffing gaps can quickly run down employees who are weighed down by additional responsibilities.

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How to be a Good Internal Consultant

Workplace Psychology

According to Phillips, Trotter, and Phillips (2015), “The rapid rate of change coupled with heightened competition on a global basis is increasing the need for companies and public sector organizations to develop effective internal consulting capabilities” (p. 2015, September 11). E., & Ortmeier, J. Korn Ferry.

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Communicating with 1,000 Candidates in 1 Day

HR Daily Advisor

Dingee, director of strategic recruiting at retained search firm Staffing Advisors, offered her advice at BLR’s Advanced Employment Issues Symposium, held recently in Las Vegas. As of June 2015, 84% of American adults use the Internet, says Dingee. Source: Pew Research Center surveys, 2000–2015.) Learn More.

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7 Ways to Keep Call Center Employees Engaged

Achievers

A disengaged workforce can cripple your contact center’s ability to provide quality customer service and will ultimately raise recruiting and staffing costs which will impact your bottom line. Zero in on Staffing Balance. These staffing gaps can quickly run down employees who are weighed down by additional responsibilities.

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Discover 4 Use Cases for Applying AI to Your Recruiting Processes

Recruitment AI technology uncovers the most qualified candidates. This technology automates recruiting routines and facilitates natural conversations, resulting in higher productivity and a better candidate experience. Download the eBook to learn more!

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People Analytics and HR-Tech Reading List

Littal Shemer

“The book helps professionals, researchers, employers, and everybody interested in the world of work to understand the past, present, and future of recruitment. The authors describe the modern technologies and ideas that are changing recruitment, many driven by artificial intelligence.

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War for talent just got more difficult to manage: Here’s why

HR Morning

employers by the ManpowerGroup revealed employers have the strongest second-quarter outlook since 2009, with more than one in five companies planning to increase staffing in the second quarter. workers left one job for another in the fourth quarter of 2016, up from 406,000 in the same period in 2015 and 365,000 two years ago.

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