Remove 2019 Remove Analytics Remove Knowledge Management Remove Onboarding
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Contact Center & CX Trends 2019 (Part 2)

Aberdeen HCM Essentials

In the first post of this three-part series, we noted that now is the time of the year CX leaders are evaluating their 2018 activities and planning for 2019. Aberdeen’s recent survey of CX leaders helped us uncover the top technologies companies plan to incorporate in their CX technology toolbox in 2019. videos, images, podcasts, etc.)

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9 HR Trends for 2023: Breaking Boundaries

HR Trend Institute

Research where and how it can enhance the employee experience – for example, onboarding. However, for the TIA to succeed, HR needs to upskill in data analytics, storytelling and knowledge management. Upskill your recruitment and talent teams in data analytics, knowledge management and storytelling.