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How to Retain Call Center Employees & Reduce Turnover

Empuls

However, amid all this unpredictability, there’s one trend that managers have come to recognize – the high turnover rate. High attrition rates have long plagued the call center industry. According to Quality Assurance and Training Connection , call centers, on average, see an annual turnover rate ranging from 30% to 45%.

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People Analytics and HR-Tech Reading List

Littal Shemer

This list of People Analytics and HR-Tech books is not exceptional. So here is my People Analytics and HR-Tech reading list on Kindle (no paper books, as I like the trees), ordered chronologically from newest to oldest. People Analytics – Build the Value Chain This book, by Littal Shemer Haim , is not a typical textbook.

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Workforce Planning Model: Process, Benefits, Elements & Examples

HR Lineup

This involves examining economic trends, industry dynamics, technological advancements, and regulatory changes that could impact the organization’s workforce. This includes predicting retirements, turnover rates, expansion plans, and changes in skill requirements. What is the Process of Workforce Planning?

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Top Strategies for Effective Headcount Planning in the Modern Workplace

hrQ

Integrating sophisticated data analytics into Applicant Tracking Systems (ATS) along with utilizing workforce planning software can significantly enhance visibility within a company’s labor force. Planning ahead for these changes allows business to implement quick adaptations according to fluctuations within the industry and market.

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What Is Talent Relationship Management? The Process in 7 Steps

Analytics in HR

Data analytics: Monitor candidate interactions so HR can make data-backed decisions to improve overall recruiting strategy. Develop a good talent pipeline : Organizations can develop a pipeline of qualified candidates for future job openings, which is critical for hiring niche candidates or recruiting for hard-to-fill positions.

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Navigating Uncertainty: The Strategic Imperative of Investing in People and HR Tech

Bayzat

HR tech platforms offer robust analytics capabilities that provide insights into workforce trends, performance metrics, and cost projections. Optimizing Success through HR Tech No doubt, companies using HR tech in the UAE report a 20% increase in employee satisfaction and a 15% reduction in employee turnover.

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How to Develop a Staffing Planning (With Staffing Plan Example)  

Analytics in HR

It highlights the roles needed in each business unit, the required skills and competencies, succession planning, staffing budget, and ongoing development. The importance of staffing planning With skills shortages impacting most industries worldwide, it’s worth noting that current employees can fill more than 60% of a company’s future roles.