INTERVIEW: Dr. Jac Fitz-enz on Human Capital Metrics
HR Bartender
SEPTEMBER 10, 2017
I talked about what made the employees feel good. That’s not to say employee satisfaction isn’t important. But I found that, when I turned employee satisfaction into a number…I got what I wanted too. I learned how to turn stories into numbers by reading a book – “ How to Measure Human Resource Management ” by Dr. Jac Fitz-enz.
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