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Invest in a knowledgebase system. Here are some of the reasons why this investment makes complete sense: Centralized data management. From educational background to the job description, HR possess every information about the employee and it is an arduous task to manage that information without fail.
In early 2023, Kate Parente, chief people officer at software company Pega , received a text from a friend nudging her to check out this new tool, ChatGPT. But she notes until then, most platforms leveraged the tech for managing data or automation. It was humming along in the background for many users, useful but not head-turning.
You can do this by getting a customer success specialist to check on your customer, encourage them to start using the product and stand by while they figure it out. The knowledgebase should ideally contain frequently asked questions, pictorial, and video tutorials, and articles on different use cases and issues customers might face.
They use natural language processing (NLP) to understand employee and candidate questions and provide relevant information or complete actions. In Engagedly’s State of Artificial Intelligence (AI) in Human Resource Management report, the AI adoption rate worldwide stands at 21%. They also collect documents and answer questions.
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