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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.

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The Power of Action Learning: A Process for Building a Collaborative Culture

Conversation Matters

It is not a new process, but one that was used both in Europe and the US, long before the term “Knowledge Management” was first heard in organizations. A system for learning reflectively – sets, which are small groups that meet regularly over several months. The set holds a daylong meeting every two weeks. •

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Leveraging Collective Knowledge: NASA’s Constellation Program

Conversation Matters

They experienced the sad recognition that much of the knowledge about how to build the Saturn V rocket that took the astronauts to the moon, had retired along with the engineers who had been encouraged to take early retirement. David Delong wrote about NASA' loss in Lost Knowledge , Oxford Press 2004.

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A Surefire Way to Build Widespread Collaboration Across Your Organization

Conversation Matters

It increases collaboration by bringing together small groups of 4-6 employees, in ninety-minute coaching sessions that occur over several weeks. These self-directed meetings, called CoachingOurselves®, are guided by modules developed by leading management thinkers. Fujitsu group in Japan is a good example.

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Organizational Studies that Don't Just Sit on the Shelf: Participatory Action Research

Conversation Matters

The interview teams from the four departments came together for the first of three meetings. In this first meeting I demonstrated the interview protocol and the interviewer group made revisions to the questions. A new group of frontline workers and members of the hierarchy were then brought together as a focus group.

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