Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?
Payactiv
OCTOBER 31, 2024
Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. Inadequate Compensation As of March 2024, the average hourly pay for call center agents in the US is just $17.75 Incentivize Loyalty Another effective retention technique is to align agents’ compensation with their achievements.
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