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24 must-see tech sessions at X4 2020

Qualtrics HR

Get the inside track from innovators at the world’s largest and most disruptive tech, media and telecom brands, industry experts, and the world’s experience management leaders at X4 Summit 2020. Take your XM program to a new level with world-class thought leadership. Bruce Temkin, Director of the XM Institute. Don’t measure.

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XM Institute Founder Bruce Temkin: ‘Every process that touches a human can be improved with XM’

Qualtrics HR

As part of our Breakthrough Builders series, we chatted with ‘The Godfather of Experience Management’ Bruce Temkin, Head of Qualtrics XM Institute. We spoke about balloon selling, the power of a good chess game, and what it takes to create a groundbreaking XM organization. Bruce didn’t start out to be an XM expert.

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Meet our powerful experience design tool – DesignXM

Qualtrics HR

As organizations around the world look to re-think the experiences they deliver moving forward, we’re excited to announce DesignXM — a powerful new research and testing engine for experience design to help organizations design the experiences people want next. It’s all instantly accessible, whenever you need it.

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Qualtrics recognized for two customer service Stevie® awards

Qualtrics HR

The Qualtrics customer service team was recognized for ‘Best Use of Technology’ for its innovative support portal, which drove a 40% rise in accurately assigned tickets; and for ‘Innovation in Customer Service’ with the XM Community, which, since launch, has driven a 10X improvement in feature request satisfaction. Best use of technology.

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CoreXM, the Foundation of Experience Management

Qualtrics HR

Along the way, Qualtrics evolved from a sophisticated research platform with deep roots in academia to the world’s leading experience management platform–a powerful system of action–used by more than 10,000 of the world’s leading companies. Teams can also run polls, quizzes, and compliance forms. The latest innovations in CoreXM.

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5 ways to use the new Qualtrics Digital CX Benchmark

Qualtrics HR

The Qualtrics XM Institute is excited to announce the launch of a new digital benchmark initiative – the XMI Customer Ratings – Digital. This is something our customers have been asking for – and we wouldn’t be an Experience Management company if we didn’t listen to our customers. Create a system of action.