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Everything You Need to Know about Call Center Training

PSB

Classroom training includes lectures, workshops, and group activities. A Learning Management System (LMS) plays a crucial role in the learning process, especially when you have a large workforce and substantial subject matter. Promote Social Learning: Foster collaboration and discussions within your teams.

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How To Turn Employees Into Active Users of Corporate Knowledge

TalentCulture

Launching their knowledge management initiatives, organizations often resemble oil extraction companies. They start to drill their knowledge wells and rub their hands in anticipation of the upcoming boost to their business. Why knowledge lays idle. Tacit knowledge is underused. However, the case is pretty common.

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Thinking of Hiring Your First L&D Employee? 6 Points to Consider

Zenefits

Have you ever attended a killer onboarding program, sat through a workshop that left you feeling inspired, or done a team bonding activity that had a lasting impact? If so, you can bet a savvy learning and development (L&D) professional was behind it! Workshop design. Below we’ve provided 6 points for you to consider.

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Training Remote Workers: Strategies For Success In The Digital Age

HR Tech Girl

Digital skill levels can be easily assessed through the use of surveys, focus groups, and interviews with key stakeholders or a random selection of remote workers. Learning modalities How will remote workers access your content? How will you reach them? What tools do you have available to use?