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How to Retain Call Center Employees & Reduce Turnover

Empuls

With the challenges of demanding customers, repetitive tasks, and, sometimes, stringent performance metrics, it's no surprise that keeping employees motivated and satisfied can be challenging. According to Quality Assurance and Training Connection , call centers, on average, see an annual turnover rate ranging from 30% to 45%.

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4 Ways to Support Employees During a Crisis

UpstartHR

Focus for an hour? Focus for six hours? For more on this you can read some of my takeaways from Two Awesome Hours , where a doctor explains this in much more detail than I could. Over the last few weeks the environment has changed dramatically when it comes to work and life. At home, that’s not the case. You can do that.

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The gender pay gap: How equal pay starts with hiring

Homebase

The gender wage gap refers to the difference in earnings between men and women. Experts have calculated this gap in multiple ways, but they all point to the same conclusion. Women consistently earn less than men, the gap is wider for most women of color , and we have a long way to go. Table of Contents What is the gender pay gap?

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2019 HR & Compliance Web Summit: Executive Summary

Paycor

HR can and should add bottom-line value; be a strategic leader by focusing on key metrics and outcomes, such as: Return on Investment. Adults typically need 7 to 9 hours of sleep each night. of Americans report sleeping less than 6 hours per night. If you missed the live webinars you can watch them on our on-demand webinar page.

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Laws And Regulations Every HR Professional Should Know In 2023

Empuls

Minimum wage updates The conversation about the minimum wage is not new, but the importance of keeping updated with changes to the minimum wage laws cannot be overstated. Jurisdictions across the globe are continuously revising minimum wage standards to ensure workers can earn a livable income. Changes in labor laws 1.

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11 Recruiting Strategies to Help Your Business Stand Out

Payactiv

If you’ve had to dust off your “We’re Hiring!” Employment in such roles remains below pre-2020 levels. ” signs over the last few months, you’re not alone. Unprecedented skill shortages are keeping business owners up at night following a mass exodus of workers from the labor market.

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9 Steps to Design a Solid Employee Benefits Strategy

Analytics in HR

Learn how to develop a customized employee benefits strategy in this article. Some HR managers like to differentiate between the terms ‘benefits’ and ‘perks’ In this case, benefits are non-wage compensation that pays for expenses an employee would typically have to cover with their salary.