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New technologies and ways of working demand a change in approaches to knowledgemanagement. A recent research report by Deloitte indicates the need for companies to rethink their knowledge creation and sharing strategies to successfully navigate the ever-changing business landscape.
It’s designed to help you make an informed decision, steering your organization toward a solution that aligns with its goals and supports your workforce’s diverse needs. To make an informed choice, you need to understand your organization’s unique needs and how the right intranet can address them. What is Intranet Software?
Essentially, the amount of data organizations can mine for information is exponentially increasing every year and, thanks to modern software tools, it is possible to analyze this data and use it to enhance business performance. It requires the ability to search for, extract, and analyze relevant information from diverse data sets.
According to Bellomy Research , over 40% of those that use a contact center for utilities report an increase in important aspects like time, training, and associated costs needed for onboarding new employees. When Did Call Centers Become the Standard? Thus, the idea of using a contact center for utilities was born.
They use natural language processing (NLP) to understand employee and candidate questions and provide relevant information or complete actions. In Engagedly’s State of Artificial Intelligence (AI) in Human Resource Management report, the AI adoption rate worldwide stands at 21%. They also collect documents and answer questions.
You can do this by getting a customer success specialist to check on your customer, encourage them to start using the product and stand by while they figure it out. The knowledge base should ideally contain frequently asked questions, pictorial, and video tutorials, and articles on different use cases and issues customers might face.
You’ve done the interviews, backgroundchecks, and salary negotiations and are hopeful that your new employee is just the right person for the job – but you don’t have the time or extra resources to train in your new hire. A Learning Management System is software designed for learning. What is an LMS Platform or App?
Google Cloud launches AI-driven management platform to tame network complexity Link ». Microsoft Ignite 2019: Meet Project Cortex, Office 365 knowledge-management service Link ». Hosts Stacey Harris and John Sumser discuss important news and topics in recruiting and HR technology. HR Tech Weekly. Episode: 243. Subscribe via RSS.
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