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Knowledge Management Software: 7 Things You Need to Know

Spoke

When we work, we’re often unaware of the vast amounts of knowledge, insight, and understanding that inform our jobs and the tasks we are completing. Every organization has documentation on policies, procedures, and systems; product features and benefits; analytics and CRM data. The true knowledge is in how people do their jobs, how the culture works, how the customer data pertains to the way customers connect to the products and services. What is ITIL knowledge management?

HR Tech Weekly: Episode #291: Stacey Harris and John Sumser

HR Examiner

But then we’re also seeing huge investments, eight fold AI, which is a recruiting analytics tool raised 120 $5 million in series D funding. And you kind of wonder, how they will be able to offer certification for professional service, if what they have to do is hustle their products. So now a SHRM certificate means you know how to use SHRM products. I mean, I completely believe in selling training and education and pitching certifications.