Knowledge Management Software: 7 Things You Need to Know
SEPTEMBER 23, 2019
When we work, we’re often unaware of the vast amounts of knowledge, insight, and understanding that inform our jobs and the tasks we are completing. Every organization has documentation on policies, procedures, and systems; product features and benefits; analytics and CRM data. The true knowledge is in how people do their jobs, how the culture works, how the customer data pertains to the way customers connect to the products and services. What is ITIL knowledge management?