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Reach All Employees with the 8 Most Relevant Internal Communication Formats and Channels

Staffbase

Putting together an internal communications strategy isn’t easy. It must reach all employees , ideally at the optimal time and with the right message. They spend most of their working days on the factory floor, behind the counter, or at hospital bedsides. IRL face-to-face meetings may require more time and travel.

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“Can I speak to a manager?” How an internal knowledge base can reduce customer service friction

ThoughtFarmer

It can include an employee at a call center, a receptionist, a concierge at a hotel, or a bank teller. . A knowledge management strategy plays a key role in establishing an intranet business case. An internal knowledge base is only as good as the speed in which information and expertise can be surfaced.