KCC Business Psychology

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5 Ways to Boost Client Satisfaction

KCC Business Psychology

5 Ways to Boost Client Satisfaction No matter the industry, creating happy clients or customers is critical to a business’s success. A satisfied client is more likely to return with future needs, and they may also leave favorable reviews or share the positive experience with other potential clients. In other words, a happy customer can become your best ambassador (the same idea applies to happy employees, by the way)!

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Making Decisions with the Six Hat Method

KCC Business Psychology

Making Decisions Using the Six Hats Method Most of our decisions are made quickly and unconsciously. Once a decision is made, we often engage our analytical brain to search for data that supports our choice, creating the illusion of a rational decision-making process. Making sound decisions can be challenging and even stressful. Therefore, it’s beneficial to learn new decision-making techniques rather than relying on old patterns and habits.

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Get Ready for Summer: Update Your Goals and Make Time for Joy

KCC Business Psychology

Get Ready for Summer: Update Your Goals and Make Time for Joy Starting the year with goals in mind is a great idea. What makes that approach even more effective is checking in periodically to evaluate what’s working, what isn’t relevant anymore, and when we need to reprioritize. With the summer approaching, now is a perfect time to sit down with our list of New Year’s Resolutions and see how we’re doing and how we feel about the goals we set at the beginning of the year.

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5 Ways to Influence People at Work

KCC Business Psychology

5 Ways to Influence People at Work Influencing people effectively at work is very important for various reasons. It helps you promote your ideas and achieve your goals and is critical for leadership development and career advancement. For some individuals, having influence may seem like an innate trait that cannot be learned. However, the truth is that anyone can develop influence with others.

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4 Steps to Introduce Change Successfully

KCC Business Psychology

4 Steps to Introduce Change Successfully Introducing change successfully doesn’t happen by accident. Gartner, a research and advisory group, estimates that only about 34 percent of change is successfully implemented, with an additional 16 percent reporting mixed results. Those aren’t the best odds. Using a little organization and some other vital strategies will boost your likelihood of being among the 34 percent who report success with implementing changes on their team.

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3 Ways to Boost Confidence and Happiness by Moving Your Body

KCC Business Psychology

3 Ways to Boost Confidence and Happiness by Moving Your Body Nonverbal communication, such as body language, can be a powerful tool to communicate with others, but did you know your body language can change the conversation in your own brain? Your body reacts to your thoughts and emotions in predictable ways, smiling when you feel happy or grimacing when you stub your toe.

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KCC Business Psychology

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