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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. Why Do Call Centers Have High Turnover Rates?

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How to Boost Call Center Employee Engagement in 2024

Empuls

Would you like to reimagine how call centers function and improve their productivity and efficiency by increasing employee engagement? Many organizations rely on call centers to provide first-level customer service. Call centers are increasingly improving performance and customer service by boosting employee engagement.

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Top recruiting trends that will shape 2024

Zalaris

The recruiting trends for 2024 We have summarised the most important recruitment trends for 2024 for you in the following article. To resolve uncertainties about which online portals represent the best recruiting channels, performance marketing can be sensibly integrated into recruiting strategies.

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CVS’ 2024 Layoffs Will See Over 2900 Workers Make Their Exit

HR Digest

With the excuse of restructuring and cost-cutting to back it up, CVS has announced its own layoff plans for 2024. The company has handled bigger job cuts in the past, but CVS’ 2024 layoff plans are expected to be just as critical for the business to evolve. Impacted positions are primarily corporate roles.

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Reducing Overhead Through Outsourcing Certain Aspects of Your Business

Hppy

According to The Bureau of Labor Statistics , private sector employee compensation has risen by roughly 4% from the beginning from Q3 2023 to the end of Q2 2024. The hiring agency will ask what the VPA’s top five priorities will be (like sorting and responding to emails, compiling reports, overseeing social media, etc.)

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Your One-Stop Guide to Inbound Recruiting

Peoplebox

How do you build an employer brand that eases recruiting in the long run? A simple solution is to create an inbound recruiting strategy. In this guide, we’ll share 10 tried-and-tested tips to help you build a solid inbound recruiting strategy. What is Inbound Recruiting? Let’s dive in.

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14 Best SEO Tips for Writing Job Descriptions (2024)

Ongig

Writing for search engines is one of the key SEO tips and it is also part of SEO Recruitment (search engine optimization (SEO). Keyword Density in Your Requirements/Responsibilities Keyword density also applies to requirements of the position you are hiring. That’s why you need the right SEO tips to make sure your JDs get seen.