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Crafting Your IT Dream Team: Building a Robust Helpdesk Support Department

Professional Alternatives

Strong communication and interpersonal skills are essential for building rapport with users and ensuring a positive support experience. Problem-Solving and Analytical Thinking Helpdesk support technicians should possess strong problem-solving and analytical thinking skills.

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People Analytics and HR-Tech Reading List

Littal Shemer

This list of People Analytics and HR-Tech books is not exceptional. So here is my People Analytics and HR-Tech reading list on Kindle (no paper books, as I like the trees), ordered chronologically from newest to oldest. People AnalyticsBuild the Value Chain This book, by Littal Shemer Haim , is not a typical textbook.

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15 HR Analytics Case Studies with Business Impact

Analytics in HR

It is time that HR analytics starts to show the value it delivers to the business. This is hard to do as people analytics is still an emerging field. For this article, I have collected 15 of the best HR analytics case studies I’ve come across in the past two years. 15 HR Analytics Case Studies. Flight risk at IBM.

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How Can HR Contribute to Business Growth and Help Envision Future Success?

HR Digest

Other strategies include: Enabling collaboration across teams and departments Encouraging communication and organizing channels for it Providing avenues for employees to express their opinions and feedback Team building activities tailor-made to the specific organization and team Conduct regular surveys of employee work-load, work culture, job satisfaction, (..)

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7 Steps to Building a Successful Talent Acquisition Team (+Netflix Case Study)

Analytics in HR

Ongoing optimization of talent acquisition strategies: The talent acquisition team continuously optimizes its strategies to attract and retain top talent. They analyze recruitment metrics and data to identify areas for improvement, such as streamlining processes, enhancing candidate engagement, or leveraging new technologies.

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How to Maximize the ROI of Your Employee Engagement Platform

15Five

4 key features and tools your employee engagement platform should have Like any tool your teams depend on, employee engagement platforms aren’t all created equal. Built-in performance reviews: Your HR team shouldn’t have to build a performance review process from scratch.

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Boosting Engagement: Why Team Building Activities Work

HR Guy

One approach that has proven to be effective is team-building activities. In this article, we will explore why team-building activities are essential in the modern workplace, discuss different types of activities, and provide guidance on implementing them within your organisation effectively.