Remove Analytics Remove Productivity Remove Retention and Turnover Remove Team Building
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How to Retain Call Center Employees & Reduce Turnover

Empuls

However, amid all this unpredictability, there’s one trend that managers have come to recognize – the high turnover rate. According to Quality Assurance and Training Connection , call centers, on average, see an annual turnover rate ranging from 30% to 45%. High attrition rates have long plagued the call center industry.

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People Analytics and HR-Tech Reading List

Littal Shemer

This list of People Analytics and HR-Tech books is not exceptional. So here is my People Analytics and HR-Tech reading list on Kindle (no paper books, as I like the trees), ordered chronologically from newest to oldest. People AnalyticsBuild the Value Chain This book, by Littal Shemer Haim , is not a typical textbook.

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15 HR Analytics Case Studies with Business Impact

Analytics in HR

It is time that HR analytics starts to show the value it delivers to the business. This is hard to do as people analytics is still an emerging field. For this article, I have collected 15 of the best HR analytics case studies I’ve come across in the past two years. 15 HR Analytics Case Studies. Turnover at Experian.

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3 Ways to Make Hourly and Seasonal Workers Feel Valued

Visier

Turnover, low engagement and lost productivity cost employers billions each year. This is felt most in fields like retail , hospitality and food service , where turnover rates among hourly employees range from 60% to 75% (compared to a more normal turnover rate of around 15%).

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How Can HR Contribute to Business Growth and Help Envision Future Success?

HR Digest

For years, HR teams have largely been delegated to admin tasks and rote hiring activities, but there are innumerable ways by which HR can contribute to business success. If HR teams fail to understand and respond to such information, it compromises the potential growth of a business.

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How to Maximize the ROI of Your Employee Engagement Platform

15Five

engaged employees are 44% more productive than workers who only describe themselves as “satisfied,” and inspired employees are 125% more productive. Gallup research also shows that highly engaged teams see a 43% reduction in turnover. Are you particularly worried about turnover? According to Bain & Co.

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Harnessing AI for Employee Engagement and Strategic Talent Management

Hppy

It promotes a management approach that thoughtfully balancеs еmpathy, analytics and human insight. Armed with this knowledge, they can take steps to proactively tailor interventions and retention strategies accordingly. Knowing which individuals are at higher risk enables companies to customise targeted retention strategies.