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How to be a Good Internal Consultant

Workplace Psychology

The Association of Internal Management Consultants (AIMC) says that an internal consultant provides various client support services within the enterprise. project management, quality management, human resources, information technology, training & development, finance, supply chain management, process improvement, etc.).

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Everything You Need to Know about Call Center Training

PSB

In this post, we’ll explore why this training is essential, its advantages, best practices, software solutions, and more. Businesses use various call center platforms to handle customer inquiries, complaints, suggestions, and feedback. What is call center software? Let’s get started.

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Workers are looking – and leaving – for career development

HR Morning

But it’s the ongoing training that’s at the core of talent management —and of retention. Software analysis and review site Better Buys conducted exclusive research into what companies are offering employees and what those employees really value the most. Institutional knowledge/Knowledge management. Unused tools.

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A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Staffing KM Positions.

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Why HR Needs To Ground Talent Decisions In Solid Business Impact

HR Tech Girl

Prior to that, he spent eight years leading consulting and best-practice research on knowledge management, human capital management, and process improvement. My favorite quote is from the legendary basketball coach, John Wooden. When opportunity knocks, it’s too late to prepare.”

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Learning and Development (L&D) Resources Repository

Analytics in HR

That’s why we’ve created a list of key learning and development resources, divided into several topical categories: General L&D and Human Resources Development (HRD) Training needs analysis (TNA) Learning culture & learning organization The future of L&D Coaching Learning analytics L&D online course. Relevant videos.

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Using Personalization to Activate Learners

Silkroad

Like what should the company’s learning strategy look like. The 70:20:10 framework is a way to think about learning strategy. Organizations want a learning strategy that designs and delivers relevant content, makes learning interactive and accessible, and properly measures and analyzes results. But correlation is important.