Coaching Compliance Training Knowledge Management Video Recruiting 
PSB
OCTOBER 18, 2023
Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The missing link here is structured call center training. In this post, we’ll explore why this training is essential, its advantages, best practices, software solutions, and more.
Professional Alternatives
MAY 27, 2020
Many managers are trying to work through the impact that Coronavirus is having on their businesses and their employee’s customer service skills. — 2) Avoid Poor Coaching Attitudes. Customer service skills are optimized when organizations move away from the rigidly structured coaching system in contact centers.
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HRExecutive
JUNE 21, 2021
Work scheduling, management processes, systems and tools, benefits policies and much, much more all have to be factored in. For instance, many companies greatly simplified decision-making and performance management and now plan to make such changes permanent. Others may have more relaxed policies. (In The innovations are astounding.
Degreed
APRIL 18, 2024
But I do care a lot about how we learn at work. We’ve been building learning products for a long time, but the way we build products is changing. This could be more effective for use cases like sales calls, interviewing, and executive coaching. What will survive past the hype? But, we’d like to open up the conversation.
Conversation Matters
JUNE 25, 2012
I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings.
Silkroad
MARCH 14, 2018
It seems logical to draw a connection between learning and performance. During this year’s SilkRoad Connections Conference , David Wentworth, principal analyst in learning and development at Brandon Hall Group , shared that 62 percent of high performing organizations use personalized learning. But correlation is important.
Tango Health
MAY 15, 2020
Benefits programs like condition management, referral programs, second opinion counseling or Explanation of Benefits management are on the rise. Even years after implementing a new condition management program, employers are frustrated with the lack of engagement and employee’s reliance on HR to tell them where to go for information.
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