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How to capture institutional knowledge

Insperity

However, when a well-tenured person does retire or resign, a substantial reserve of company-specific insights may be lost. That is, unless you have a system for regularly capturing institutional knowledge. What is institutional knowledge? That’s the trouble with institutional knowledge. Succession planning.

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Knowledge Management: What it is and why it matters

ThoughtFarmer

We’ve all heard the cliché “knowledge is power,” but what use is knowledge in the workplace if it is trapped inside your employees’ heads? There is no shortage of information on the subject of knowledge management (KM), but the topic is hot with good reason. alone, about 10,000 baby boomers retire every day.

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6 Steps to Take Before Key Employees Retire

ATD Human Capital

An increasing number of workers are approaching retirement age in the United States. Many possess critical knowledge and skills obtained over many years of on-the-job experience, which is difficult, if not impossible, to replace. This is often the knowledge that people “know they know” and is already documented.

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Who Are Your 20-Percenters?

ATD Human Capital

“Hank knows everything about phone lines because he’s worked here for over 35 years, and he’s about to retire,” said one of the technicians. “We’re kinda nervous about our job when Hank retires because we don’t know as much as he does,” said one of the techs. Who are your 20-percenters?

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Knowledge Transfer: When to Use What Method

Conversation Matters

Transferring knowledge from one part of the organization to another is at the heart of knowledge management. But a general call to encourage more knowledge sharing or transfer is not very effective because there are many ways to transfer knowledge. What type of knowledge do you want to transfer?

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Transferring Expertise: The Best Way to Move Tacit Knowledge

Conversation Matters

I’ve seen organizations conduct lengthy exit interviews with retiring experts, as well as, engaging in more scientific attempts to identify and then get down on paper, (or a mind map) that 10% of an expert’s experience which made that expert extraordinary. Now imagine that learner shadowing an expert as that expert goes about his normal work.

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IRS FY 2018 Compliance Priorities Stress Analyzing Failure Trends, Refining Outreach

HR Daily Advisor

Retirement plan compliance priorities for Fiscal Year 2018 released September 28 by the Internal Revenue Service (IRS) indicated the agency’s Employee Plans (EP) unit will emphasize analyzing plan failure trends, refine outreach, and other communications about noncompliance, and enhance its knowledge management program.