What is knowledge management strategy?

Twine App

Are your file systems filled with documents that no one reads? You need a knowledge management strategy. Put simply, knowledge management is the way an organisation shares information. The solution: you need a knowledge management strategy.

Knowledge Management That Makes a Difference

Conversation Matters

Through this reflection I've discovered that what I love doing is creating the design that make knowledge creation and sharing possible! University Research Corporation (URC) had a contract with USAID to support Health Care Improvement (HCI) and to spread that knowledge worldwide.

How 4 organizations used their intranet to support knowledge management

ThoughtFarmer

You likely have a well documented database of policies and procedures, but those don’t tell you everything you need to know, do they? . But how do you find and access all of this information and knowledge? Explicit knowledge : Knowledge that is easy to articulate and share.

Knowledge Management: What it is and why it matters

ThoughtFarmer

We’ve all heard the cliché “knowledge is power,” but what use is knowledge in the workplace if it is trapped inside your employees’ heads? There is no shortage of information on the subject of knowledge management (KM), but the topic is hot with good reason.

What Is Knowledge Management, and Why Is It Important?

Spoke

We live in a knowledge economy , making knowledge one of the modern company’s most important assets. Consider these statistics: It’s estimated that poor knowledge-sharing practices cost Fortune 500 companies $31.5 Examples of knowledge management in organizations.

The Three Eras of Knowledge Management

Conversation Matters

In this video I describe the Three Eras of knowledge management that I have previously written about on this blog, Where Knowledge Management has Been and Where it is Going – Part One , Part Two , and Part Three. It is the "means," but what is being managed are ideas.

The Three Eras of Knowledge Management - Summary

Conversation Matters

I have posted lengthy descriptions of each of the three eras of knowledge management and here I have made a brief summary of all three. Knowledge management began in the mid 1990’s. Leveraging Explicit Knowledge. Leveraging Experiential Knowledge.

4 key benefits of adding A.I. to your knowledge management program

Spoke

A knowledge management system helps people in an organization share, access, and update business knowledge and information. And while that’s all great in theory, in practice, knowledge management is imperfect. simplifies knowledge discovery.

A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings.

Knowledge-at-work: Knowledge managers

Knowledge-at-work

Knowledge-at-work Personal thoughts about learning, community and social affordances for knowledge creation « KM practices | Main | Perennial KM issues » November 11, 2006 Knowledge managers The knowledge manager may well be an endangered species as the KM meme fades and firms rush to stay abreast of complexity, social networking and chaos theory. So exactly what did a knowledge manager do and what were they responsible for?

Where Knowledge Management Has Been and Where It Is Going- Part Three

Conversation Matters

In this three part series I‘ve classified the evolving landscape of knowledge management into three categories. The first category is Leveraging Explicit Knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content.

Knowledge Management: Where We've Been and Where We're Going - Part Two

Conversation Matters

In this series I‘ve classified the evolving landscape of knowledge management into three categories. The first category is leveraging explicit knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content.

Where Knowledge Management Has Been and Where It Is Going- Part One

Conversation Matters

But what is most interesting to me is the profound change in the way we conceptualize knowledge and the implications of that conceptualization for how we do our work as knowledge professionals. Knowledge Management Precursors. Employees resisted using other’s knowledge.

KM Metaphors that Could Expand Our Practice

Conversation Matters

Re-reading the literature on metaphor led me to think about the metaphors we use for knowledge management. KM professionals primarily use the metaphor knowledge is an object. As KM professionals, we have inherited the KM metaphor of knowledge as an object from the past.

SharePoint Can’t Learn

Conversation Matters

SharePoint has become so ubiquitous that, at KM World, Knowledge Management seems to have become equated with implementing SharePoint repositories and communities! A document in a SharePoint repository or a question/response on a community forum can certainly spur the imaginations of team members about what might be possible. Without the first step of reflecting on what is needed, documents are just “nice to know.”

Why knowledge search is broken, and how to fix it

Spoke

So you decide it’s time to create a system that helps you share the company’s evolving internal knowledge—event calendars, legal documents, IT FAQs, org charts, HR policies, etc.—so Adopting a traditional knowledge management solution. Knowledge Management

No One’s Using Your Google Drive Knowledge Base? Read This.

Spoke

Here at Spoke, we’ve spoken to people at many, many companies who at some point decided to use Google Drive as a knowledge base. To be fair to Google, this is the curse of many knowledge management systems; it’s not just a Drive issue. Knowledge Management

Contact Center & CX Trends 2019 (Part 2)

Aberdeen HCM Essentials

Knowledge management : This isn’t a new technology in the CX leaders’ toolbox. Knowledge management provides customer-facing departments such as sales and service with a centralized repository of content they can use to do their jobs.

Knowledge Transfer: When to Use What Method

Conversation Matters

Transferring knowledge from one part of the organization to another is at the heart of knowledge management. But a general call to encourage more knowledge sharing or transfer is not very effective because there are many ways to transfer knowledge.

What Research Says About Transferring Explicit Knowledge: To Share or Not to Share*

Conversation Matters

I regularly review the new research on knowledge sharing and knowledge transfer because, although all of us have an opinion about what encourages or impedes workers sharing their knowledge, I recognize that my own and others' opinions are rarely based on research.

Study 81

My Bookshelf

Thrive Global

This is a living, breathing document that’s sure to grow and evolve as long as I myself remain a living, breathing organism who’s growing and evolving. Technology’s proliferation of free, accessible knowledge has incited opportunities around self-education today?—?much

5 reasons why email should be a thing of the past

Interact-Intranet

Picture this scenario: Kathleen and Tobi are collaborating on a document. Tobi gets the email, downloads the document, makes her corrections with changes tracked, saves a copy on her computer, attaches that copy to a new email, and sends it back to Kathleen. It buries knowledge.

Study 71

A Model Lessons Learned System – The US Army

Conversation Matters

I have detailed the progression of this system using the model I constructed for The Three Eras of Knowledge Management. Since the beginning of the Iraq war CALL has become a subset of the larger Army Combined Arms Center’s Battle Command Knowledge System located in Ft Leavenworth.

Three Books Every KM Professional Should Read

Conversation Matters

They are: Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy , 2012, by Amy Edmondson, a Harvard Professor of Organizational Learning. Critical Knowledge Transfer: Tools for Managing Your Company’s Deep Smarts, 2015, by Dorothy Leonard, Walter Swat, and Gavin Barton. Edmondson’s book, Teaming is one of the best knowledge management books I’ve read, although I don’t think she ever mentions the term knowledge management in the book.

CoP Facilitator Tasks That Create a Sense of Community and an Environment that is Welcoming

Conversation Matters

Schedule and hold in-person events for community members (story telling sessions, speed consulting, knowledge cafes, etc.) Highlight new content on the home page (a brief summary of a document, # of likes a piece of content has, etc.). . Provide success stories to the executive management committee. Knowledge Management Strategies Change ManagementI have been implementing Communities of Practice (CoP) since around 2000.

Transferring Expertise: The Best Way to Move Tacit Knowledge

Conversation Matters

One of the really tough nuts to crack in KM has been how to transfer the knowledge of experts to those less skilled. If we are going to crack this nut, we need a better image – a more accurate way to think about how experts create and store the knowledge they use. A more accurate image would then allow us to think of better ways to transfer that knowledge to others. Teaching the skills to another embeds the knowledge more deeply, helping it to become increasingly tacit.

Avoiding Knowledge Silos: The 4 Best Practices for Your Business

Spoke

Knowledge silos are a natural outcome of the way we’ve structured work. Effective cross-team sharing of knowledge and information just isn’t built-in to the way many companies operate. That’s why smart companies intent on avoiding knowledge silos proactively adopt tools and processes that make it easy for subject matter experts (SMEs) to share their knowledge. Spoke makes it easy to access important knowledge, no matter where it lives across your organization.

Tools 40

Knowledge As A Service: Embracing Disruptors To Drive Revenues

SAP Innovation

If knowledge is power, it’s not surprising someone realized the value in packaging it as a product. For professional service companies, Knowledge as a Service (or KaaS) is becoming a critical concept that can drive up revenues and keep firms competitive.

Three Books Every KM Professional Should Read

Conversation Matters

They are: Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy , 2012, by Amy Edmondson, a Harvard Professor of Organizational Learning. Critical Knowledge Transfer: Tools for Managing Your Company’s Deep Smarts, 2015, by Dorothy Leonard, Walter Swat, and Gavin Barton. Edmondson’s book, Teaming is one of the best knowledge management books I’ve read, although I don’t think she ever mentions the term knowledge management in the book.

We Know More Than We Can Say: The Paradox of Tacit Knowledge - Part One

Conversation Matters

It is quoted to encourage attending to tacit knowledge, rather than exclusively focusing on explicit knowledge. The answer lies in, 1) how our brains store knowledge, 2) how we create knowledge, and 3) the values and relationships that are interlinked with tacit knowledge. . How Our Brains Store Knowledge. What we think of as tacit knowledge is really the human ability to draw on our past experiences to respond to new problems or questions.

The Complexity of Transferring Lessons Learned from Projects

Conversation Matters

The team that has learned something writes it up, then the team that needs the lesson reads the report – knowledge transferred, end of story. The fault, if there is one, is the lack of recognition of the complexity involved in transferring knowledge.

The Incentive Question or Why People Share Knowledge

Conversation Matters

How do we incentivise people to share their knowledge? The question is asked because when managers look around their organizations they don’t see much knowledge sharing going on. People Willingly Share Their Knowledge. We do not give that knowledge away lightly.

Study 81

Improving the Employee Experience with Better Technology

Cornerstone On Demand

Enter: knowledge management technology—organizational systems that enable companies to share different types of resources, such as learning content , both internally and externally. With an intuitive, collaborative knowledge management tool, organizations can deliver the kind of employee experience that today's workers expect out of an enterprise tool, and bring the best of consumer experiences with technology into the corporate world.

Thank You for Sharing Your Knowledge

Conversation Matters

One of the things that has always drawn me to Knowledge Management is that knowledge sharing is essentially an act of giving. Dave Snowden is fond of saying that “all knowledge sharing is voluntary” and I’m very much in agreement.

Five Actions Organizations Can Take to Increase Knowledge Sharing

Conversation Matters

There are five actions that organizations can take to increase knowledge sharing. Each approaches knowledge sharing from a very different direction and in that sense each adds something unique to the mix. Build knowledge sharing processes into the workflow. Deliver an actionable leadership message about knowledge sharing. In the last post I talked about why relationships are so necessary for knowledge sharing. Build Knowledge Sharing Processes into the Workflow.