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5 Questions with HighGround CEO Andee Harris

Kazoo

Things have been in full swing over here at HighGround since CEO Andee Harris took the helm, so much so that we haven’t had time to stop and introduce her on the blog. Andee celebrated her two-year HighGround anniversary last month and was previously our Chief Engagement Officer. What are you really proud of at HighGround?

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Change Management Must-Haves: 15 Ways to Start Your New HR Program on the Right Foot

Kazoo

For our own new client implementations, we have found that there are three critical pieces to change management: communication, marketing and training. Here’s a handful of ways that HighGround clients have communicated the HR process change to employees. Training should take into consideration all of the different ways that we learn.

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Q&A: Dean Carter of Patagonia Answers Your Questions

Kazoo

Yes, we structure our feedback template through the HighGround tool. What type of training was provided to the managers so not just “complying” with HR? We do training for both managers and employees on their different roles during the Check-In. In our view, it’s critical to be able to structure your feedback.

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17 Ways to Keep Employees Engaged in your Performance Management & Social Recognition Program

Kazoo

One HighGround client created a Chuck Norris-themed badge to celebrate its “Day of Awesomeness.”. Systems like HighGround can integrate with tools like Outlook, SharePoint, Yammer – wherever employees spend the most time communicating and collaborating. Find ways to share positive examples of usage. or even made up holidays.

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Three Ways External Feedback and Recognition Can Be a Career-Changer

Kazoo

For employees who interact with clients solo (think call center representatives or those who install in-home systems of some sort, for example), customers themselves are better (and sometimes only ) firsthand assessors of performance. When an employee only interfaces with customers. If there’s a gap between current and historical perception.

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The “How” Behind Performance Management Transformation [Webinar Recap]

Kazoo

The re-invention of performance management includes agile, bottom up goals, check-ins, real-time feedback, data, leadership training, regular compensation reviews and career and development assignments. A real-world example of performance management transformation. Today, the goal for most organizations is to improve performance.

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Performance Management System False Positives: 3 Ways Your Data Could Be Lying

Kazoo

In a dynamic business environment, employees frequently come and go, creating a constant need for user training and support. Surveying employees can also help to better determine, as examples, the preferred frequency of coaching sessions or how they like to receive feedback. Goal #3: Foster a positive, dynamic culture of collaboration.