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The Three Eras of Knowledge Management - Summary

Conversation Matters

I have posted lengthy descriptions of each of the three eras of knowledge management and here I have made a brief summary of all three. Since the term “knowledge management” came into popular usage, there have been three significant changes in how organizations have thought about their knowledge.

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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

In 2008 KM was alive and well at GM. GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls.

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Transferring Expertise: The Best Way to Move Tacit Knowledge

Conversation Matters

I’ve seen organizations conduct lengthy exit interviews with retiring experts, as well as, engaging in more scientific attempts to identify and then get down on paper, (or a mind map) that 10% of an expert’s experience which made that expert extraordinary. The expert has accumulated those pieces over years of working on problems.

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Organizational Network Analysis—Cracking The Code for HR

HR Daily Advisor

Which managers in line for succession have the greatest diversity of connections across the organization’s divisions—and which work best with staff across hierarchical boundaries? How well is information moving across organizational boundaries? Which groups are doing well?

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A KM Strategy Built on the Collective Knowledge of Ecopetrol

Conversation Matters

Two years ago I participated in a meeting to develop a knowledge management strategy for Ecopetrol, the state oil company of Columbia, South America. I want to describe it because it has stayed with me as a good example of an organization making use of its collective knowledge.

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Improving Knowledge Worker Productivity

Conversation Matters

As Knowledge Management professionals our job is the help organizations leverage their knowledge. Our attention is focused on the knowledge worker and our major task is to devise ways for those knowledge workers to share the knowledge they have gained with their peers.

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Social Media in HR Summit, Dublin, Ireland ~ HR to HR 2.0 and.

Strategic HCM

Buy my book at Amazon. Buy my book at Amazon UK. 1 global online influencer in talent management. #6 People management strategy. Talent management. (75). Book review. (55). You can see the separation of the people and business management systems in most businesses' strategy maps. Global HR. (81).