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The Three Eras of Knowledge Management - Summary

Conversation Matters

I have posted lengthy descriptions of each of the three eras of knowledge management and here I have made a brief summary of all three. Since the term “knowledge management” came into popular usage, there have been three significant changes in how organizations have thought about their knowledge.

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Three Books Every KM Professional Should Read

Conversation Matters

Following are summaries of three such, highly acclaimed, books that have recently been published. They are: Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy , 2012, by Amy Edmondson, a Harvard Professor of Organizational Learning. Critical Knowledge Transfer.

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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.

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Three Books Every KM Professional Should Read

Conversation Matters

Following are summaries of three such, highly acclaimed, books that have recently been published. They are: Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy , 2012, by Amy Edmondson, a Harvard Professor of Organizational Learning. Critical Knowledge Transfer.

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Organizational Network Analysis—Cracking The Code for HR

HR Daily Advisor

A network analysis can help answer questions like: Who are the people in the organization who are the most trusted by their peers to provide straight answers about organizational change and who might be enlisted as knowledge champions in a change management program?

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Transferring Expertise: The Best Way to Move Tacit Knowledge

Conversation Matters

After she checks the communication lines, [he explains] she should follow the procedures the book specifies for that error code. Knowledge Management Strategies Sharing Tacit Knowledge expert expertise knowledge elicitation knowledge retention knowledge transfer tacit knowledge' Bibliography.

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A KM Strategy Built on the Collective Knowledge of Ecopetrol

Conversation Matters

Two years ago I participated in a meeting to develop a knowledge management strategy for Ecopetrol, the state oil company of Columbia, South America. I want to describe it because it has stayed with me as a good example of an organization making use of its collective knowledge.