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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

Inadequate Compensation As of March 2024, the average hourly pay for call center agents in the US is just $17.75 Conduct Thorough Training and Onboarding In your haste to get your agents taking customer calls, don’t neglect the importance of running a comprehensive onboarding and training program. Read the full case study.

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Automated Cashless Tips for Tipped Employees

Payactiv

Key takeaways: Automated cashless tips provide a secure and efficient way to compensate tipped employees, reducing the risks associated with cash handling. And you dont have to worry about cash flow as Payactiv will fund the tip payouts and give you a two-day cash float, allowing for your card transactions to clear.

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A Brief on Employee Experience vs. Employee Engagement

Payactiv

It begins with their candidacy for a position in the company, through to the hiring process, onboarding, performance management, compensation, learning and development, rewards, and all the way to their exit from the organization. Optimize Onboarding. Effective onboarding is important for several reasons.

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How to retain employees in healthcare sector

Payactiv

HOSPITALS “By empowering our employees to improve their financial wellness, the Payactiv service helps us optimize productivity and provide excellent care to our patients.” Johnson went on to assess how the Payactiv implementation would affect internal groups such as IT, payroll, and human resources.

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Empowering Employees to Relieve Financial Stress, Improve Patient Care

Payactiv

Typical metrics to measure projects, such as return on investment, are not applicable because the Payactiv service requires no out-of-pocket expense for employers. CUSTOMER HIGHLIGHTS By partnering with Payactiv, Baton Rouge General Medical Centero ersthePayactiv financial wellness service as a voluntary employee membership program.

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National Customer Service Week: A Thank You to Those Who Answer The Call

Payactiv

Such stress can be mitigated when employees get compensated adequately like sales positions do (another high-intensity position that many argue is just as stressful). However, the heavy amount of work in call centers usually comes with relatively little compensation. Payactiv is a great recruiting tool.

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Employee Wellness Benefits for Your Quick Service Restaurant Workers

Payactiv

hours per week compared to pre-pandemic levels to compensate for staff shortages. QSR Employee Benefits from Payactiv QSRs have high turnover rates , so it’s important to do everything you can to keep your team happy. Client Testimonial “Payactiv’s customer support has been fantastic. hours per week.