Spoke

APRIL 15, 2019

A knowledge management system helps people in an organization share, access, and update business knowledge and information. And it delivers many crucial benefits : it boosts productivity, minimizes risk, creates competitive advantage, and helps businesses make better, faster decisions. And while that’s all great in theory, in practice, knowledge management is imperfect. So how can artificial intelligence help knowledge management?

Knowledge Management 49

Knowledge Management Knowledge Base Tools Metrics 49

Spoke

NOVEMBER 5, 2018

Underlying that premise is a fact we talk about less, but is very important—other internal ticketing and knowledge base solutions are not lightweight and delightful. Some knowledge base solutions compound the problems they seek to solve. Spoke makes it simple to find knowledge, get help, distribute information, and provide support. Even knowledge management systems—which are typically viewed as more accessible than ticketing systems—can be overly complex.

Knowledge Base 51

Knowledge Base Knowledge Management System Tools 51

SurveySparrow

APRIL 22, 2020

Boost your customer service by managing and closing the maximum number of tickets through a multitude of channels like phone, email, web, social media, mobile app etc. The context-aware help desk software can help you manage and close numerous requests through multiple channels.

Knowledge Base 52

Knowledge Base Software Tools Time and Attendance 52

Spoke

NOVEMBER 19, 2018

Design and manage your company’s benefits. And on top of that, manage the challenges—things like complying with various state and overseas regulations—created by ever-more distributed teams and the evolving makeup of the modern workforce. There is a category of products that helps reduce the amount of time HR teams spend on these administrative tasks: ticketing systems. HR receives a ton of knowledge and service requests. an employee benefits management system.

System 54

System Knowledge Base Metrics Oracle 54

HRExecutive

APRIL 29, 2019

For many organizations, systems with a knowledge base—such as SocialChorus, Digital Signal, Ryver, ServiceNow and Zendesk—can increase employee engagement, eliminate paper processes and make information available faster and in more useful ways for employees. Kaufman adds that customers report 16 percent higher productivity, 11 percent less turnover and 20 percent faster adoption of company initiatives. We still see risks with knowledge management-based tools.

Tools 42

Tools Onboarding Knowledge Base Metrics 42