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Remote Workforce NPS: The Most Important Metric You’re Missing


There are so many different metrics and acronyms, you’re forgiven if you don’t recognize this one. NPS may be the one metric you’ve never heard of that meets the speed and flexibility of the modern workforce. It was introduced by Frederick Reichheld in the Harvard Business Review’s December 2003 issue. Engagement remains a hot topic in 2017 because people are more mobile and have greater expectations of meaning and growth in the workplace.

How to Update Aging Salary Data for Your Organization’s Jobs

HR Daily Advisor

But, sooner or later, everything needs attention, including rate range data that hasn’t been updated since 2003. You can add columns for compa-ratio and range penetration, if you’d like to track that metric as well.

Competency analytics

Analytics in HR

Pret a Manger, a sandwich chain, addresses this simply by allowing the team to choose after 1 week whether a new joiner fits well and should remain with the team. A few metrics (5-10) may be enough. 7] Michael Lewis, Moneyball, 2003.