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Industry Insights: Call Center

Payactiv

As a result, we began to see an uptick in outsourcing costs and higher productive hourly rates in 2019. Learn more about the four big benefits of offering earned wage access to your call center employees. Use a mobile communication platform to digitize the employee experience for front-line workers. The Big Picture.

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Which Job Perks Do Employees Value?

HR Digest

But here is the challenge – how do employers create the most competitive benefits which service their true purpose – to attract, retain, reward and engage with top talent in the market? Most employee benefits and perks do not come cheap and costs can snowball as your company expands.

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Are bonuses the key to hourly staff retention?

Business Management Daily

Example: Fast-casual eatery Chipotle has started a new bonus program for hourly employees that can add up to a month’s worth of extra pay over a full year. According to a Chipotle statement announcing the plan, bonuses will be paid quarterly if crew teams meet revenue and other goals. Snapshot: What do bonuses reward?

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How to Retain Call Center Employees & Reduce Turnover

Empuls

According to the 2020 Deloitte Global Contact Center Survey , the global contact center turnover rate reached a staggering 32% in 2019. This means that, on average, one in every three employees left their call center jobs within a year. In the high-paced world of call centers, every employee's effort counts.

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Best Methods for Attracting and Retaining Talented Employees

Business Management Daily

The ‘new normal’ is here to stay, and there likely will never be a return to the way things were (think 2019 and years prior). So if you’re patiently waiting for employees to want to return to the office and resume their unchanging 9-to-5, five-days-a-week schedule — don’t hold your breath.

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Astron’s Yearly Compensation Review Part III: Non-Profit Executive Compensation Planning for 2019

Astron Solutions

The Tax Cuts and Jobs Act of 2018 is the most impactful change to the way non-profit organizations will plan their executive compensation programs going into 2019. The second most impactful change is the clarifications from the Internal Revenue Service on the use on “incentive” and “bonus” programs for non-profit executives.

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3 Trending Employee Benefits You Should Offer

Yello

When it comes to employee benefit offerings, Generation Z job seekers are just like their millennial and Generation X colleagues. Of course, many of today’s employers go above and beyond these “Big 3” benefits, offering a dizzying array of unusual perks and discretionary benefits to attract and retain talent.