How to Retain Call Center Employees & Reduce Turnover
Empuls
SEPTEMBER 29, 2023
According to the 2020 Deloitte Global Contact Center Survey , the global contact center turnover rate reached a staggering 32% in 2019. Insufficient training and support New hires might feel overwhelmed if they are not provided with adequate training to handle the job demands. Why not match their dedication with unparalleled rewards?
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