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Technology has brought HR a long way – but we still have much further to go


Of course, that doesn’t eliminate the need for HR administrator roles, but most of the core tasks will be very different to those that made up the role 15 or even 10 years ago, and the use of a specialist HR system will certainly play a key part. By 2028, most simple HR admin queries will probably be dealt with by chatbots, training will be done in virtual classrooms, and video interviews and gamification assessments will replace face-to-face hiring interviews.