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How to Retain Call Center Employees & Reduce Turnover

Empuls

However, amid all this unpredictability, there’s one trend that managers have come to recognize – the high turnover rate. According to Quality Assurance and Training Connection , call centers, on average, see an annual turnover rate ranging from 30% to 45%. High attrition rates have long plagued the call center industry.

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How HR Can Create a Comprehensive Talent Strategy

Analytics in HR

The right talent management strategy can move beyond typical activities such as talent acquisition and performance management to managing talent relationships and creating a more diverse and inclusive talent system. The risks of not having a talent strategy in place are seismic.

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Workforce Planning Model: Process, Benefits, Elements & Examples

HR Lineup

This includes predicting retirements, turnover rates, expansion plans, and changes in skill requirements. This analysis helps in designing targeted training programs, recruiting efforts, or talent development initiatives to bridge the gap. Forecasting : Workforce planning relies heavily on accurate forecasting.

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People Analytics and HR-Tech Reading List

Littal Shemer

This list of People Analytics and HR-Tech books is not exceptional. So here is my People Analytics and HR-Tech reading list on Kindle (no paper books, as I like the trees), ordered chronologically from newest to oldest. People Analytics – Build the Value Chain This book, by Littal Shemer Haim , is not a typical textbook.

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Navigating Uncertainty: The Strategic Imperative of Investing in People and HR Tech

Bayzat

Understanding Cultural Dynamics Cultural diversity is a hallmark of the UAE workforce. They offer modules and training programs tailored to the nuances of the local culture, fostering inclusivity and engagement among employees from diverse backgrounds. Gone are the days when HR was solely about paperwork and administrative tasks.

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Top Strategies for Effective Headcount Planning in the Modern Workplace

hrQ

This strategic alignment may encompass boosting diversity and inclusion, breaking into new markets and hitting specific revenue milestones through cooperative and uniform procedures. Aligning With Business Strategy Effective headcount planning requires an acute awareness of a business’s immediate, intermediate, and long-term objectives.

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Top 10 People Analytics Software in 2023

HR Lineup

People analytics software has emerged as a powerful tool for HR professionals and business leaders to better understand and leverage their workforce. In 2023, there are several outstanding people analytics software options available, each offering unique features and capabilities. What is People Analytics Software?