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Industry Insights: Call Center

Payactiv

40% of American customers stopped doing business with a company after a poor customer service experience according to one study. The average call center turnover rate averages between 30% to 45%. This turnover rate is considered very high. Agent Turnover — Why Are They Quitting? Download eBook. The Call Center Facts.

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Why Investing in Employee Development is Critical for Improving Retention

Hppy

Employee retention is a critical issue for many companies. High turnover rates can be costly, both in terms of financial resources and the negative impact on team morale and productivity. One effective strategy for improving employee retention rates is investing in employee development.

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Quiet quitting and quiet hiring: Master both for an energized workforce

HRExecutive

To combat quiet quitting, it’s important to address the underlying patterns fueling this trend: Outdated approaches to creating and managing company culture and Challenges related to employee recruitment and retention. They receive incentives after the 90-day introductory period when a referral becomes a valued team member.

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Avoiding Employee Turnover: Long-Term Benefits of a Happy Workforce

6Q

A high employee turnover can impact your company’s overall performance and productivity, as well as its bottom line. A high turnover rate is costly since you’ll have to replace employees who have quit the company. The good news is, you can implement strategies to reduce staff turnover. What is employee turnover?

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Key Employee Retention: 13 Win-Win Strategies for your Company

6Q

This article delves into the reasons behind the escalating attrition rates and provides a comprehensive set of strategies that organisations can adopt to enhance employee retention, foster a positive work environment, align employee aspirations with organisational goals, and ultimately drive long-term business success. What can companies do?

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Non-monetary Incentives to Increase Employee Engagement and Performance

Zenefits

Many organizations use non-monetary incentives and awards as part of their total compensation strategy, but there’s room for improvement. A recent study found that 45% of employees surveyed believe their company’s recognition program feels stale and disconnected from what’s important.¹

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What Is Human Resources?

Analytics in HR

In HR strategic planning, the HR department works closely with the management team and business leaders to study current and future staffing requirements, determine skill gaps, and enforce HR tactics that will attract, grow and retain the most talented individuals.