the-difference-between-training-and-development Coaching Compliance Training Knowledge Management Meeting 
Conversation Matters
JUNE 25, 2012
I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings.
PSB
OCTOBER 18, 2023
Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The missing link here is structured call center training. In this post, we’ll explore why this training is essential, its advantages, best practices, software solutions, and more.
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Terryberry
MAY 16, 2024
The analytics software integrates data from multiple sources such as HRIS systems , payroll systems, performance management systems, recruitment platforms, and time and attendance software. It uses analytics techniques and machine learning to uncover meaningful insights from the data. That's where workforce analytics software comes in.
Rallyware for Human Resources
OCTOBER 24, 2023
Call center software offers multiple benefits to both agents and businesses, such as: Enhanced efficiency : Streamlining call management and agent workflows, this increases operational efficiency and reduces wait times. It’s not only about efficiency – key KPIs such as revenue are on the line. What Benefits Do Call Center Software Provide?
HR Trend Institute
NOVEMBER 30, 2022
The HR Trend Report The HR Trend Institute was founded in 2014 and in November every year for the last eight years we’ve published our top HR trends for the coming year. The HR Trend Report The HR Trend Institute was founded in 2014 and in November every year for the last eight years we’ve published our top HR trends for the coming year.
Conversation Matters
JUNE 20, 2017
Much of the very helpful research and theory that under lies our field of KM is produced in the related disciplines of Organization Behavior, Organization Learning, Group Dynamics, Computer Science, and Organizational Psychology. Following are summaries of three such, highly acclaimed, books that have recently been published.
Conversation Matters
JULY 30, 2009
In this three part series I‘ve classified the evolving landscape of knowledge management into three categories. The first category is Leveraging Explicit Knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content. Leveraging Collective Knowledge.
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