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Transferring Expertise: The Best Way to Move Tacit Knowledge

Conversation Matters

One of the really tough nuts to crack in KM has been how to transfer the knowledge of experts to those less skilled. If we are going to crack this nut, we need a better image – a more accurate way to think about how experts create and store the knowledge they use. A more accurate image would then allow us to think of better ways to transfer that knowledge to others. Teaching the skills to another embeds the knowledge more deeply, helping it to become increasingly tacit.

Collective Sensemaking: How One Organization uses the Oscillation Principle

Conversation Matters

Some 90 consultants work with client organizations on strategy, change, workplace learning, leadership, and development. The consultants work on client projects in small ad hoc groups formed around topics of joint interest, for example, knowledge productivity or sustainable business.