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Ten Big Ideas of Knowledge Management

Conversation Matters

People are more willing to share their knowledge and expose their thinking when they have built a trust relationship with others. A circle represents equality - there is no “head of the table.” A circle represents equality - there is no “head of the table.” The circle shows that all voices are equally valued.

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Transferring Expertise: The Best Way to Move Tacit Knowledge

Conversation Matters

If we are going to crack this nut, we need a better image – a more accurate way to think about how experts create and store the knowledge they use. A more accurate image would then allow us to think of better ways to transfer that knowledge to others. The expert has accumulated those pieces over years of working on problems.

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How Managers Can Create a Culture of Idea Sharing at Work

6Q

From both a business and values standpoint, creating a culture that encourages collaboration and knowledge-sharing among employees and across hierarchies is critical. Don’t create an environment where employees feel they have to compete against each other to succeed. Such environments encourage open communication and knowledge sharing.

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Collective Sensemaking: How One Organization uses the Oscillation Principle

Conversation Matters

Some 90 consultants work with client organizations on strategy, change, workplace learning, leadership, and development. The consultants work on client projects in small ad hoc groups formed around topics of joint interest, for example, knowledge productivity or sustainable business. K&S is managed by Collective Sensemaking.