How to Retain Call Center Employees & Reduce Turnover
Empuls
SEPTEMBER 29, 2023
However, amid all this unpredictability, there’s one trend that managers have come to recognize – the high turnover rate. High attrition rates have long plagued the call center industry. According to Quality Assurance and Training Connection , call centers, on average, see an annual turnover rate ranging from 30% to 45%.
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