Professional Alternatives
AUGUST 28, 2023
Establishing clear and efficient communication channels, such as a dedicated ticketing system or a centralized helpdesk platform, ensures that users can easily report their issues and receive timely updates on their resolution. Average Response and Resolution Time Track the average response and resolution times for different types of issues.
Conversation Matters
AUGUST 1, 2010
I have posted lengthy descriptions of each of the three eras of knowledge management and here I have made a brief summary of all three. Since the term “knowledge management” came into popular usage, there have been three significant changes in how organizations have thought about their knowledge.
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Conversation Matters
MAY 13, 2012
GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.
HRExecutive
JUNE 21, 2021
For example, some companies may mandate meeting attendance with cameras on for remote workers or may require that employees come into the workplace on certain days. Tools like Loom and Guru can store video and documents and make knowledge management real. Others may have more relaxed policies. (In The innovations are astounding.
HR Lineup
NOVEMBER 13, 2023
With modules for service desk, asset management, and service optimization, BMC Helix caters to diverse IT needs. TOPdesk TOPdesk is a versatile service management platform that streamlines IT, HR, and facility management processes.
Conversation Matters
JULY 5, 2010
They experienced the sad recognition that much of the knowledge about how to build the Saturn V rocket that took the astronauts to the moon, had retired along with the engineers who had been encouraged to take early retirement. David Delong wrote about NASA' loss in Lost Knowledge , Oxford Press 2004. Cognitive Diversity.
Conversation Matters
MAY 3, 2011
Knowledge workers attending a meeting or conference need to get connected to each other before they try to construct new ideas together ( Peter Block ). what knowledge others have. When a group has come together many times, the period of connecting can be brief, but not neglected altogether. Connection before content.
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