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Bersin: Don’t overlook these 8 factors in creating your new hybrid plan

HRExecutive

Related: How analyst Josh Bersin believes the pandemic will reshape HR tech I suggest taking time to reflect on what has gone well over the past year and what didn’t work so well. You’ll want to work with senior leaders to continue to build on what went well even as employees start to come back to the workplace. Register here.

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Organizational Learning Strategy: The What, Why and How

Analytics in HR

An organizational learning strategy enables a company to keep learning, improving, and developing new capabilities based on past successes and failings. Let’s have a look at all you need to know about creating an organizational learning strategy. What is an organizational learning strategy? What is organizational learning?

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The Three Eras of Knowledge Management

Conversation Matters

In this video I describe the Three Eras of knowledge management that I have previously written about on this blog, Where Knowledge Management has Been and Where it is Going – Part One , Part Two , and Part Three. It is the "means," but what is being managed are ideas.

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A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Staffing KM Positions.

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AI’s Impact on Hiring: The Four Key Use Cases You Need to Know

Professional Alternatives

[link] AI in Hiring: Unlocking Efficiency and Accuracy in Four Key Use Cases ‍AI has revolutionized various industries, ranging from healthcare to finance, and now it is making its mark in the field of hiring. Introduction to AI in Hiring The traditional hiring process can be time-consuming and prone to biases.

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Everything You Need to Know about Call Center Training

PSB

In this post, we’ll explore why this training is essential, its advantages, best practices, software solutions, and more. The training also extends to top management, informing them about industry trends and practical strategies to oversee business operations. What is call center software? Let’s get started.

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Here’s How Digital Collaboration Tools Are Improving Communication

HRExecutive

According to Craig Johnson, a partner in Mercer’s Career business who specializes in the end-user experience, in early platform releases knowledgebase tools functioned well with a lot of “out-of-the-box” power; that is, they worked. These platforms continue to improve the end-user experience through better interfaces, experts say.