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Everyone needs to “work different”: How to reopen, rethink, and reinvent using experience management

Qualtrics HR

Organizations will need to constantly adjust how they interact with customers while making shifts in how employees work – and as a result, Experience Management (XM) is more important than ever. XM helps organizations: Continuously Learn. Propagate Insights. Rapidly Adapt. Stage 1: React. Stage 2: Explore. Instant Download.

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29 must-see sessions at X4 2020

Qualtrics HR

You’ll find it all at X4 - stories from the brands using XM to deliver breakthrough results, thought leadership from the best in the business, and an inside look at the tech helping Experience Management professionals reach new heights in customer , product , brand , and employee experience. What’s new in XM. We’re all digital now.

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Must-see government and public sector sessions at X4 2020

Qualtrics HR

There are stories of XM in action, thought leadership from the best in the business, and much, much more. Take a deep dive into XM in government. What’s new in XM. Take an XM deep-dive into Government and Public Sector. Take your XM program to a new level with world-class thought leadership. Don’t measure.

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Must-see education sessions at X4 2020

Qualtrics HR

There’s stories of XM in action, thought leadership from the education institutes leading the way in XM, and much, much more. What’s new in XM? Take an XM deep-dive into Education. Take your XM program to a new level with world-class thought leadership. Bruce Temkin, Director of the XM Institute.

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The must-see customer experience sessions at X4 2020

Qualtrics HR

There’s every angle covered at X4 – stories from the brands using XM to deliver breakthrough results, thought leadership from the best in the business, and an inside look at the tech helping CX professionals reach new heights in customer , product , brand , and employee experience. Bruce Temkin, Director of the XM Institute.

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10 things we learned from the XM Innovation Event

Qualtrics HR

Couldn’t attend our XM Innovation Event? During our recent XM Innovation Event, we heard from two very special guests, Adam Grant and Venus Williams, about the work they’ve done to innovate, rethink, and break through. Advocating for equity starts with education. Advocate for what’s right. Open, and I wanted to be there.

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Perspectives From A CX Leader Turned CEO

Satrix Solutions - Employee Engagement

Roquet advocates for a marathon mindset, urging CX leaders to pick three things to improve in their first 90 days and build from there. With a background spanning 25 years in the SaaS software space, Roquet's passion for CX and XM has been a guiding force in his journey. What does your CS strategy focus on currently and in the future?