Bersin: Why you need to treat your service pros like software engineers
HRExecutive
AUGUST 11, 2021
According to the Bureau of Labor Statistics , more than 4 million people left their jobs in April 2021. Employers are scrambling to hire nurses, drivers, food service staff and customer support representatives. If a critical, high-priced tech solution doesn’t work, I’m pretty upset if someone can’t fix it fast.
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