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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. Why Do Call Centers Have High Turnover Rates?

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These CHROs say it’s time to ‘re-recruit’ your employees

HRExecutive

As companies continue to lose top talent during the Great Resignation , many are quickly trying to fill vacancies by pivoting their recruitment and hiring strategies—adding sign-on bonuses, emphasizing a commitment to flexibility, upping their investment in corporate social responsibility. Greg Till, Providence Health System.

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Healthcare Staffing Shortages and What to Expect in 2023

PandoLogic

Healthcare staffing shortages were already a concern prior to the pandemic, but by the end of 2022, those shortages had reached an alarming level. What is Causing Staffing Shortages in Healthcare? Another reason for hospital staffing shortages is burnout. Will Staffing Shortages Continue to Impact Healthcare Facilities in 2023?

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Recruiter Roundtable with Loxo CEO Matt Chambers and I!

The Tim Sackett Project

In this discussion, Loxo CEO, Matt Chambers, and I discuss trends in recruiting that is here to stay, and how modern recruiters will need to evolve to address these changes. Question 1: What do you see as the most impactful changes you’ve seen in the recruiting industry? Tim’s Thoughts on Matt’s Answer.

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What we learned at CCW Executive Exchange: How to turn an ASA cycle from vicious to virtuous

DailyPay

What effects do ASA times have on your organization and how can your contact center achieve better metrics? As many call center managers know, most customers who call in aren’t reaching out to talk about what a good job you’re doing. The faster an agent answers a customer call, the higher service levels tend to be.

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Why one company pivoted from tuition reimbursement and embraced online learning

HR Brew

Skills gaps are widening as colleges and universities struggle to keep their courses of study relevant amid rapid advancements in technologies like AI. As a result, his team came up with a solution to offer employees access to coursework through Guild at no cost. The program outcomes thus far look promising.

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How data can support recruiting strategy for better hiring results

HRExecutive

There’s an outdated belief that the best way to grow a company is by hiring more people, according to longtime analyst Josh Bersin. “That is going to be proven wrong,” he said, in a recent conversation with Anoop Gupta, CEO of recruiting and talent platform Seekout. “There will be much more to come.”