PSB

OCTOBER 18, 2023

Call centers have come a long way since the 1960s, when they mainly had housewives working as telemarketers. Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The missing link here is structured call center training.

Compliance Training 52

Compliance Training Hiring Software Onboarding Software Assessment Software 52

ATD Human Capital

JUNE 21, 2017

Without a thoughtful onboarding process, organizations may see decreased productivity, increased turnover, and lost revenue. Organizations with lower turnover rates tend to focus time and resources on structured onboarding programs. The information a new executive needs isn’t the same as what a new call center agent needs.

Hiring Software 83

Hiring Software Onboarding Software Recruiting Software Case Study 83

Professional Alternatives

MAY 27, 2020

— 4) Improve Knowledge Sharing. To enhance customer service skills, ensure that the knowledge management system as well as the knowledge base of your brand is up to date and relevant. Knowledge sharing can be dynamic. You can find ways to gather and curate better responses.

Staffing Software 52

Staffing Software Planning Tools Staffing Video Recruiting 52

ThoughtFarmer

NOVEMBER 29, 2022

It can include an employee at a call center, a receptionist, a concierge at a hotel, or a bank teller. . Conversely, poor customer service can impact sales, increase turnover, and harm your brand and reputation. . A knowledge management strategy plays a key role in establishing an intranet business case.

Knowledge Base 52

Knowledge Base Knowledge Management Handbook Corporate Strategy 52

Thrive Global

JUNE 2, 2021

As an organization, we have been choosy in our hiring process. We don’t necessarily hire the best, neither do we focus on hiring people based on success stories. Instead, we focus on hiring people based on how they have overcome failures and how they are suitable for the job we expected them to do. c) Build to Sell.

Hiring Software 36

Hiring Software Compliance Training Interview Software Planning Tools 36

Spark Hire

JANUARY 13, 2015

Human resources information systems (HRIS), human capital management, and related cloud-based services have long approached recruitment as a scientific endeavor. Surges in consumer markets during the Christmas holiday season results in a surge in hiring. Business potential is also influenced by seasonal fluctuations.

HR Software 116

HR Software Compliance Training Hiring Software Training 116

HR Examiner

JUNE 11, 2020

This video by John Sumser is his talk on where we are right now with Intelligent Tools (AI and Data) in the HR and Recruiting space in the times of the coronavirus pandemic. It’s less of a chatbot and more of an intelligent knowledge manager. Call center volume is okay. Hiring pace is slowing.

HR Software 68

HR Software Hiring Software Recruiting Software Planning Tools 68