Why Empathy Is Key To 21st-Century Business And Why You Should Care
JANUARY 17, 2017
How often do you or your organization invest time in examining your biggest opportunity? When was the last time you went out and listened to the people who matter in your business — employees, customers, partners, vendors, community members — and found out what is in their hearts and minds? We too often like to lump employees into a category called “internal stakeholders” and customers into one we label “external stakeholders.” It’s time to hit the reset button.