Change Management: Fighting Incivility in the Workplace
Employee Communications Council
SEPTEMBER 18, 2018
How can change management efforts and corporate culture training defeat incivility before it spreads? Many people have cringed when they come upon an angry manager loudly berating an employee in full view of the public at a restaurant or a store. That doesn’t mean that the employee hasn’t committed an error in completing or trying to complete a task or duty. But the manager’s delivery method of criticism is wrong. Change Management: What HR Can Do.