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Ten Big Ideas of Knowledge Management

Conversation Matters

For example, the United Nations meeting hall is designed in concentric circles to provide a visual representation of what the UN stands for – unity among nations. Conversation is not so necessary if the knowledge you are seeking is about a technical problem, for example, “What software do your use for tracking donors?”

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A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Staffing KM Positions.

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Applying Design Thinking for Employee-Driven Solutions

Everwise

HR has traditionally been grounded in programs and processes to train people, assess performance, ensure compliance, and document various practices. For example, Deloitte’s 2016 Global Human Capital Trends highlights one Australian government agency, which developed eight “employee personas” in its process of designing a new HR portal.

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Knowledge Transfer: When to Use What Method

Conversation Matters

Transferring knowledge from one part of the organization to another is at the heart of knowledge management. But a general call to encourage more knowledge sharing or transfer is not very effective because there are many ways to transfer knowledge. Examples are SOPs, job aids, and well-documented process steps.

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Three Books Every KM Professional Should Read

Conversation Matters

Edmondson’s book, Teaming is one of the best knowledge management books I’ve read, although I don’t think she ever mentions the term knowledge management in the book. Leonard categorizes knowledge into three levels, explicit, implicit and tacit, explaining that each must be transferred differently.

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Improving Knowledge Worker Productivity

Conversation Matters

As Knowledge Management professionals our job is the help organizations leverage their knowledge. Our attention is focused on the knowledge worker and our major task is to devise ways for those knowledge workers to share the knowledge they have gained with their peers.

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Three Books Every KM Professional Should Read

Conversation Matters

Edmondson’s book, Teaming is one of the best knowledge management books I’ve read, although I don’t think she ever mentions the term knowledge management in the book. Leonard categorizes knowledge into three levels, explicit, implicit and tacit, explaining that each must be transferred differently.