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Ten Big Ideas of Knowledge Management

Conversation Matters

People are more willing to share their knowledge and expose their thinking when they have built a trust relationship with others. If a group is going to concentrate on a difficult issue, they first need to learn who others are, the skills they bring, the experience they represent, and the values they hold. Circles represent unity.

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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.

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The Power of Action Learning: A Process for Building a Collaborative Culture

Conversation Matters

It is not a new process, but one that was used both in Europe and the US, long before the term “Knowledge Management” was first heard in organizations. the results; and through being held responsible for these actions, learn from the results so that they develop greater competence in future problem solving and opportunity taking.

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Organizational Learning Strategy: The What, Why and How

Analytics in HR

Most importantly, when the employee leaves the team or business, their knowledge also goes with them. There are a few conflicting definitions of what group learning is. Some believe that group learning is defined as a team taking action, getting feedback, and then funneling it into their subsequent actions. Organizational.

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Three Books Every KM Professional Should Read

Conversation Matters

Much of the very helpful research and theory that under lies our field of KM is produced in the related disciplines of Organization Behavior, Organization Learning, Group Dynamics, Computer Science, and Organizational Psychology. Following are summaries of three such, highly acclaimed, books that have recently been published.

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Everything You Need to Know about Call Center Training

PSB

Classroom training includes lectures, workshops, and group activities. Here are the key benefits of call center training programs: Minimize Knowledge Gaps: Continuous training fosters a culture of learning. By assessing employees’ performance, you can identify and bridge knowledge gaps.

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Three Books Every KM Professional Should Read

Conversation Matters

Much of the very helpful research and theory that under lies our field of KM is produced in the related disciplines of Organization Behavior, Organization Learning, Group Dynamics, Computer Science, and Organizational Psychology. Following are summaries of three such, highly acclaimed, books that have recently been published.