The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management
Conversation Matters
JULY 19, 2017
I recently had the opportunity to interview Jean-Claude Monney , for a project I was working on for USAID. KM is key to providing insights, for example, on how to improve sales and marketing, but KM is not the one to define benefit. You can’t measure the ROI of knowledge. It’s the wrong question!
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